Returns and refunds will be made at the sole discretion of Fishing Ocean Kuma.
If a customer wishes to exchange an item due to a change of mind, they are required to:
Products being returned or exchanged MUST be in brand new, original condition without blemishes, stains, damage etc., and returned with tags attached in original packaging.
For Adelaide based customers you may come in store for an exchange; provided you have the original invoice, a form of personal ID, and the item is in the same condition as at the time of delivery.
Returns and refunds requested after 7 days from the date of purchase will be made at the discretion of Fishing Ocean Kuma. We reserve the right to decline your request in this case.
Damaged items must be reported within 24 hours of receiving delivery. Items not reported for damage within 24 hours will be classes as received in original condition at time of delivery, voiding any liability for Fishing Ocean Kuma. Depending on the item and location, we will determine the process of returning the damaged goods.
Any damage to items via return freight is the liability of the sender. If product(s) are damaged in the return transit process we reserve the right to deny a return or exchange.
Deliveries are made only to address given. Receiving of goods is to be the responsibility of the purchaser.
Warranty
For goods that are broken or damaged when used in complete compliance with the manufacturer’s instructions, please contact us via email with the following information:
Based on the evidence, if ourselves or the manufacturer deem or suspect the product to be faulty, you may be required to send the item back to us or to the manufacturer, along with the receipt/invoice. (You may contact us if you lost the original) You will be notified regarding whether you receive a replacement or reimbursement, or if the item is not covered. We are not liable to cover any freight costs associated with warranty related issues; therefore, it is the customer’s responsibility to pay for all associated freight costs.
All goods sold by Fishing Ocean Kuma come with a warranty to be free from any defects or faults. This warranty is not transferable to future owners.
Goods under warranty cover will be replaced or repaired by the manufacturer. No refund can be provided under any circumstances.
Warranty only covers the item(s) sold by Fishing Ocean Kuma.
A large percentage of returned goods are found to be not faulty. If the returned goods are determined by Fishing Ocean Kuma to not be faulty, then all returning shipping fees will be worn by the customer. Fishing Ocean Kuma also reserves the right to charge the labour cost for examining these goods where no fault was found.
All warrantees are voided if returned product is found in any way to be mishandled, incorrectly installed, modified, tampered, abused, or physically damaged.
The customer is responsible for any shipping and insurance cost involved in sending the warranty claim goods back to Fishing Ocean Kuma.
Fishing Ocean Kuma is not responsible for any parcel missing in transit on its return to Fishing Ocean Kuma.
